Marc-Olivier Barre wrote:
> On 3/17/07, Christoph Eckert <ce@email-addr-hidden> wrote:
>> > Mind you, this is a Latitude, not an Inspiron which seems to have a
>> > bad reputation.
>>
>> maybe, but my Inspiron 8200 now works flawlessly for almost 5 years.
>> I've seen other I8ks with hardware trouble, but this was no prob thanks
>> to the Dell on-site service. And its 1400x1050 pixel display offered
>> much more value as I bought it than the 1024x768 of the competitors.
>>
>> I agree, though, that I wouldn't buy one without at least 3 years
>> hardware service.
>>
>> Cheers,
>>
>
> Hi,
>
> FWIW, a friend of mine worked for Dell (in the customer support
> service) to optimize there processes. We've talked about a few
> times...
>
> Dell works this way. The thing they are best at is fixing computer
> hardware (I would like, as a professional, to get this kind of service
> when I open a case at sun's CS with my golden whatsoever contract
> number)
>
> What's dell's secret to sell cheap computers ? They are so good (and
> efficient in their processes) at fixing poor quality hardware that
> it's more interesting for then to just replace 5 times the same
> components than to build a computer with good quality ones. It makes
> the computer cheaper, and as Sampo said, when there's a problem, it's
> fixed fast. So it's just transparent to the user.
Is this also true for their high-end models? You can configure almost
exactly the same machine as an Inspiron, Lattitude or Precision. But the
price tag is seriously different. I would expect that there is some
difference to justify the price difference?
Pieter
Received on Mon Mar 19 16:15:08 2007
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