Re: [LAU] no-os laptop

On Thu, 17 Feb 2011 21:31:31 +0100
Jeremy Jongepier <jeremy@email-addr-hidden> wrote:

> On 02/17/2011 10:53 AM, Jeremy Jongepier wrote:
> > On 02/17/2011 10:47 AM, david wrote:
> >> Didn't MS announce some time ago that you now had to go through MS
> >> for the Windows refund - or have I got that turned around?
> >
> > I have to look up the article about this from the Dutch consumer
> > group. But if you check the MS EULA you're entitled for a refund if
> > you don't accept the license. I'll also dig up my mail conversation
> > I had with HP after I had purchased a HP notebook.
> >
> > Best,
> >
> > Jeremy
>
> Dug up the conversation with HP. They told me they couldn't give me a
> refund because the license is indissolubly linked to the notebook
> (which is tying). They proposed I should contact Microsoft but added
> I would probably get the same answer. I didn't contact Microsoft, I
> think because they only have paid phone lines. So I didn't take it
> any further. When I bought my netbook I also contacted the
> manufacturer (Packard Bell). They told me I was indeed entitled for a
> refund but guess what, it would mean I would have to send my netbook
> to the support desk AT MY OWN EXPENSES (which would be about €20,-)
> and that the refund would be approx. €40,-. Of course I could've hold
> on to my principles and sent back my netbook but rumors were it would
> take weeks before I would get it back. So I didn't send it back and
> wiped Windows off myself which took me like 10 seconds with gparted.
> But I'll look up the article from the Dutch consumer group. they did
> some further investigating and came up with a list of the most
> important manufacturers and what their policy is towards refunding
> unaccepted Windows licenses.
>

I've found this italian site of ADUC (a customer's group) which has a
"ready" letter (don't know how to say it correctly) to send to your
computer manufacturer asking for a refund:

http://sosonline.aduc.it/modulo/richiesta+rimborso+microsoft+windows+pre+installato_9461.php

basically it quotes the EULA in the relevant portion, where it says
that you can refuse it, give back the software and have a refund.

AFAICT you can't ask for a refund if the windows os was allready
installed when you bought the computer, but only if you had to install
it yourself (and thus could refuse the EULA).

renato
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Received on Fri Feb 18 00:15:05 2011