Re: [LAU] TASCAM Pre-Sales Support Request - Reference: 9L5UWM3B

Dear Ladies and Gentlemen at TASCAM,
Thank you for your reply. I guess I (and a couple of others) will
probably be satisfied with other (linux friendly ) vendors (e.g ECHO
Audio).
yours sincerely,
Gerald Mwangi
On Sa, 2012-04-14 at 03:20 +0000, TASCAM Pre-Sales Support wrote:

> 2012-04-13 20:20:03
> Hello Gerald Mwangi,
> Thank you for contacting TASCAM.
> Our customer support representative, NFaison, has written
> the following response to your message:
>
>
> Gerald,
>
> The US-1800 has dedicated drivers for Windows and Macintosh only.
> We appreciate the extra information.
>
> Thank you for your interest in TASCAM products.
>
>
> Below is a copy of the message that you submitted:
>
> Support Reference Code: 9L5UWM3B
> Support Request Type: Pre-Sales Information
> Product: US-1800
> Your Question:
> Hello,
> I'm deciding whether to buy the US-1800. Since I run Linux (Ubuntu) with jack and ardour (www.ardour.org ), I need to know if the device is USB 2.0 audio class compliant or if there are plans for a dedicated driver. Or at least plans to publish sufficient information to the linux audio developers (linuxaudio.org). If nothing is planned in that direction, I will switch to the Firewire solutions from Focusrite, since Focusrite actively supports the linux audio developers! It's not that much work to disclose some information. And you'll have some 500+ linux musicians BUYING YOUR PRODUCTS! Afterall, your a hardware vendor, not a software vendor.
> Regards,
> Gerald Mwangi
>
> If you have any additional questions, please visit the TASCAM support
> page at http://tascam.com/contact/ and submit another question.
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Received on Sat Apr 14 16:15:03 2012